Claire and Caro founded OneStep in 2025, having previously worked together for almost a decade building and leading change teams. Together, they’ve been privileged to partner with a long list of global organisations to solve and deliver on their most complex transformations. For their clients and team members, Claire and Caro bring complimentary skillsets, aligned values and a shared passion for creating real, enduring change.
Claire Laing, Managing Director
An accomplished leader, Claire has 15+ years experience driving change and delivering results across large-scale transformations. She specialises in people and culture change, digital transformation, and operating model design and implementation.
Claire thrives on working seamlessly with client teams to quickly understand their challenges, build lasting solutions and bolster team motivation. Having worked across an array of sectors including energy, retail and hospitality, Claire ensures change programmes drive their intended benefits, conscious of culture, capability and context.
With experience across both boutique and strategy consultancies, Claire is passionate about now creating a different approach to consulting - one based on empathy, pragmatism and a relentless focus on impact.
Caro Ruttledge, Managing Director
An executive leader with 20+ years experience, Caro helps global organisations shape and achieve complex change – be that for growth, culture, efficiency, digital evolution and/or innovation.
Caro has led in line and consulting roles across a myriad of contexts (cross-sector, cross-geography), where she creates results-focussed strategies, fosters team inspiration and delivers successful roadmaps for change.
Caro is currently completing a Masters in Organisational Systems & Psychodynamics, holds an MBA from Melbourne Business School and is a qualified Executive Coach. She is passionate about equal opportunity, injecting curiosity and creativity into work, and applying kindness as a superpower in the corporate world.